Trueguard Cleaning Services Pty Ltd (ABN 96 702 134 969) is an Australian company providing residential and commercial cleaning services across Perth, Western Australia. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
1. Who this policy applies to
This policy applies to all clients, prospective clients, website visitors, suppliers, contractors and job applicants who interact with Trueguard Cleaning Services Pty Ltd. In this policy, “we”, “us” and “our” refer to Trueguard Cleaning Services Pty Ltd, and “personal information” has the meaning given in the Privacy Act 1988 (Cth).
2. The kinds of personal information we collect
We only collect personal information that is reasonably necessary for our functions and activities. Depending on your dealings with us, this may include:
- Your name, email address and postal or service address;
- Contact details submitted through our quote, contact or enquiry forms;
- Details of the services you request, including access instructions and site requirements;
- Billing and invoicing records related to services we provide;
- Website usage data, including IP address, browser type and pages visited;
- Employment applications, including résumés and referee details, if you apply to work with us.
We do not knowingly collect sensitive information (such as health information) unless it is reasonably necessary for providing our cleaning services and you have consented, or the collection is otherwise permitted by law.
3. How we collect personal information
We collect personal information in a number of ways, including:
- Directly from you, when you submit a form on this website, send us an email, or speak with our team in person at your property or premises;
- Automatically, through cookies, analytics tools and server logs when you visit trueguardcleaning.site;
- From third parties, such as referral partners or service providers, where you have consented to that disclosure or it is permitted by law.
Where it is lawful and practicable, we will give you the option of interacting with us anonymously or under a pseudonym. However, in most cases we require your name and service address in order to provide cleaning services.
4. Why we collect, hold, use and disclose personal information (APP 5, APP 6)
We collect, hold, use and disclose personal information for purposes including:
- Providing quotes and delivering residential and commercial cleaning services;
- Responding to your enquiries and communicating about scheduled services;
- Invoicing, payment processing and maintaining business records;
- Sending service updates or marketing communications, where you have opted in (you may opt out at any time);
- Improving our website, services and customer experience;
- Complying with our legal and regulatory obligations, including taxation and workplace health and safety laws.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection, unless you have consented or an exception under the APPs applies.
5. Disclosure of personal information
We do not sell, rent or trade your personal information. We may disclose personal information to:
- Our directors, employees and carefully vetted cleaning contractors, to the extent needed to deliver services;
- Payment processors and providers of accounting, invoicing and scheduling software;
- IT service providers who host our website, email and business systems;
- Professional advisers, such as accountants and lawyers, where reasonably required;
- Government agencies, regulators, courts or law enforcement, where required or authorised by law.
Where any of these recipients are located overseas, we will take reasonable steps required by APP 8 to ensure they do not breach the APPs in relation to your information.
6. Cookies and website analytics
When you visit our website, we may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Most browsers allow you to refuse cookies or delete them through your browser settings. Restricting cookies may affect the functionality of some parts of the website.
7. Security of personal information (APP 11)
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include limiting access to personnel who need the information to perform their duties, using password-protected systems, and securely destroying or de-identifying personal information once it is no longer required by law.
8. Direct marketing (APP 7)
Where permitted by law, we may use your contact details to send you information about our cleaning services. Every marketing communication we send will include a simple way to opt out, and you may also withdraw consent at any time by emailing ceo@trueguardcleaning.site.
9. Access to and correction of your personal information (APP 12, APP 13)
You may request access to the personal information we hold about you, and request that we correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will respond to your request within a reasonable period. There is generally no fee for access requests; if a reasonable charge applies (for example, for copying or transcription), we will notify you first.
10. Notifiable data breaches
If a data breach occurs that is likely to result in serious harm to any individual whose personal information we hold, we will assess the breach and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
11. Complaints and enquiries
If you believe we have breached the APPs or mishandled your personal information, please contact us so we can investigate and respond. We treat all privacy complaints seriously and aim to resolve them promptly and fairly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Post: Office of the Australian Information Commissioner, GPO Box 5288, Sydney NSW 2001
12. How to contact us
For any questions about this policy, or to exercise your rights under the APPs, please contact our privacy officer:
- Email: ceo@trueguardcleaning.site
- Post: Trueguard Cleaning Services Pty Ltd, Perth, WA, Australia
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update.